Cloud Based Solutions are the
answer to your Call Centres needs!
We offer a full-featured dialer that allows you to customise the features and functions to your call centres and campaigns requirements. We have additional failover routes that allow us a fantastic uptime record!
In a call centre contactability is one of your highest and most difficult KPIs to achieve, and we have a solution that helps your team achieve it! We use a predictive dialer that instantly improves contactability, answer ratios - and comes with an Automated Voicemail Detection feature!
Office based? Remote agents? We can do it all!
The set-up is simple as we have a complete cloud-based and hosted call centre solution, which would enable remote agents to work from anywhere and all they will need is a reliable internet connection, computer, and headset. We have the ability to service any size call centre.
Our systems are enabled with call recordings, so you can successfully review and implement quality control and identify training needs within your teams! There is no software installation required and we are equipped to integrate any API easily.
From as little as R190 (Incl VAT) per user per month, contact us for a customised quotation!
Contact Us
From R190 per agent
All Call Centre Dialler Solutions features include:
- Interactive Voice Response (IVR)
- Ring Groups
- Access from anywhere
- WebRTC Softphone
- Call History (Details and Recording Playback / Download)
- 3rd party application integrations
- Supported on Desktops and Tablets
- Predictive dialer
- Automated Voicemail Detection (AMD)
- SMS Integration
A summary of our services for call centres are:
- Number Portability - R250
- Sip Trunking
- Toll-free & Local DIDs Numbers
- Free on-net Calls
- Call Recording
- Call Cabinet Partner